Returns & Refunds

Last updated: October 21, 2026

The Last Waypoint is a very small shop. Every part is designed, printed and packed to order by hand, so we can't run a returns desk like a big-box store. Here's how returns and refunds typically work.

Made to order

Every item is printed specifically for your order, so we typically don't accept returns or offer refunds for change of mind, ordering the wrong item, or a part that turns out not to suit your setup. Please check the description, dimensions and compatibility notes before you order, and ask us if you're not sure.

Defective items

If your part arrives with a manufacturing defect, such as a failed print, a broken feature or a part that doesn't match its listing, contact us within 14 days of delivery with your order number and clear photos. If we confirm a defect, we'll typically send a replacement at no cost to you. Where a replacement isn't practical, we may offer a refund or store credit instead.

Normal characteristics of 3D printed parts, such as visible layer lines, small surface marks or slight colour variation, are not defects.

Damaged in shipping

If your order arrives damaged, keep the packaging and send us photos within 7 days of delivery. We'll typically replace the damaged item. Once a parcel is with the carrier, delivery times are up to them, but we'll help with tracking and claims.

What we don't cover

We typically won't refund or replace items that:

  • have been used, installed, modified, painted, drilled or cut
  • were damaged by misuse, accidents, over-tightening, heat or use outside their intended purpose
  • show normal wear and tear
  • are otherwise not in resaleable condition

Returns we agree to

If we agree to a return, we'll send you instructions. Items must come back unused, in their original condition and packaging. Return shipping is at the buyer's expense, and original shipping charges are not refunded. Items sent back without contacting us first may not be accepted.

Our decision

Every request is reviewed individually. Whether to replace, refund, offer store credit or decline is at our discretion.

Refunds

Approved refunds are typically issued to the original payment method within 10 business days of our decision, or of receiving the return.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Contact

Email admin@lastwaypointfab.com or use our contact page with your order number.